Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Shipping & Delivery
- We endeavor to process and dispatch all orders in 5 to 7 working days.
When an order is placed with us, you will be kept informed throughout on how your order is progressing. You will receive an initial email when your order is placed, when the order is confirmed and finally when your goods have been shipped from our premises. At all times, if you have any queries, you can contact us by email at sales@hdmtrade.com The charge for shipping depends on where you are in the world and which carrier you choose. The price that you pay is determined by weight (in grams). The weight quoted, on which delivery is based, is for the item that you order and not for the packaging. - Customs Information
In the case of overseas orders, please remember that you are responsible for any additional import duties or taxes that are levied when the package reaches your country. Customs policies vary widely from country to country and we cannot predict what charges, if any, may be made. If you require further information we recommend that you contact your local customs office. Overseas customers should also remember that you are considered the importer of record and must thus comply with all laws and regulations of the country in which you intend to receive the goods. Packages that are dispatched across borders are also subject to opening and inspection by customs authorities. Orders that are dispatched overseas will list the value of the contents of the package and we may provide further information about the order to the carrier which may also be passed to customs as appropriate. - Privacy & Security
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All information collected about you is stored and used in accordance with the Data Protection Act 1998. This information is collected to enable us to process your order and includes your name, address, telephone number, email address and credit card details. We will not contact you in the future unless you have given us permission to do so. The information we collect about you will not be passed to any third parties. We will take all reasonable steps to ensure the secure treatment of your Personal Data and will take appropriate precautionary measures to protect your Personal Data against loss or abuse. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us. If at any time in the future you would like to check the information we are storing about you please contact us for details or a copy. If you would like us to amend or delete this information please advise us accordingly.
- Returns & Replacements
- If for any reason you are unhappy with your purchase, please return the item or items unopened, in the original condition, to our returns address within thirty days of the date that you received the order. A full refund for the price that you paid for the item or items will debited to the credit or debit card that you made the order with. Items that have been opened or used will only be accepted for return if they are found to be faulty.
- To return an item or items please follow the following steps to ensure prompt processing of your refund:
- Package the goods in the original packaging (if any), and ensure that the item is secure and ready for posting.
- Include the original delivery note or invoice if you still have them, along with the reason for return. If you do not have the original paperwork, please include a note with your contact details and order information.
- If the reason for return is a fault, please include a full description of the fault.
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Send the package to the following address:
Returns Department
HDM Trade
Unit 6 Hertford Ind. Estate
Caxton Hill
Hertford
Herts
SG13 7NE
United Kingdom - Ordering
- Our aim is to hold stock of all items throughout the year. However, in the event of low stock levels you will be informed by a member of staff by email or by telephone as soon as possible. We will state when we expect stock to arrive and you will be given the opportunity to continue with your order, change your order or cancel.
- Payment, Pricing & Promotions
- When you place an order on our on-line shop, you will be transferred to our secure payment server where you can safely pay with all major credit and debit cards. You also have the option to pay using a cheque, these orders will not be processed until the cheque has cleared. If you would prefer not to give your payment details online, you can call us: 44(0)1992 537546 and we can process your order verbally.